{"id":4111,"date":"2019-10-29T14:06:26","date_gmt":"2019-10-29T14:06:26","guid":{"rendered":"http:\/\/176.32.230.7\/lindencottagedental.co.uk\/?page_id=4111"},"modified":"2022-07-04T15:06:07","modified_gmt":"2022-07-04T14:06:07","slug":"patient-information","status":"publish","type":"page","link":"https:\/\/riverdalehealthcare.com\/indentalpractice\/patient-information\/","title":{"rendered":"Patient Charter"},"content":{"rendered":"<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3 style=\"text-align: center;\">COVID-19 Information<\/h3>\n<p style=\"text-align: center;\"><strong>We are proud to deliver your dental care to the highest standards and look forward to welcoming you at your next appointment.<\/strong><br \/>\nWe have Radic8 Viruskiller air purification systems installed within the practice to support a clean air policy.<\/p>\n<p style=\"text-align: center;\">Wearing a face covering within the practice is now a personal choice. We do ask, however, that any patients and visitors who have COVID-19, or have symptoms of COVID-19, do not attend the practice and contact us for information on rearranging your appointment.<\/p>\n<p style=\"text-align: center;\">Anyone with COVID-19, or symptoms of COVID-19, that requires urgent dental treatment should contact us for advice.<\/p>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-1  el_after_av_textblock  el_before_av_one_fifth   slider-not-first container_wrap sidebar_right' style=' '  ><div   data-size='entry_without_sidebar'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='3719'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-lazy_loading='disabled'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  data-default-height='34.95867768595'  class='avia-slideshow avia-slideshow-1  av-control-default av-default-height-applied avia-slideshow-entry_without_sidebar av_slideshow_full   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 35.569105691057%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" class=\"wp-image-3719 avia-img-lazy-loading-not-3719\"  src=\"https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-content\/uploads\/sites\/24\/2019\/09\/smile-improvement-banner.jpg\" width=\"984\" height=\"350\" title='smile-improvement-banner' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-content\/uploads\/sites\/24\/2019\/09\/smile-improvement-banner.jpg 984w, https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-content\/uploads\/sites\/24\/2019\/09\/smile-improvement-banner-300x107.jpg 300w, https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-content\/uploads\/sites\/24\/2019\/09\/smile-improvement-banner-768x273.jpg 768w, https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-content\/uploads\/sites\/24\/2019\/09\/smile-improvement-banner-705x251.jpg 705w\" sizes=\"(max-width: 984px) 100vw, 984px\" \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-4111'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_fifth  flex_column_div av-zero-column-padding first  avia-builder-el-2  el_after_av_slideshow_full  el_before_av_three_fifth  avia-builder-el-first  \" style='border-radius:0px; '><\/div>\n<div class=\"flex_column av_three_fifth  flex_column_div av-zero-column-padding   avia-builder-el-3  el_after_av_one_fifth  el_before_av_one_fifth  \" style='border-radius:0px; '><p><div  style='padding-bottom:10px; font-size:42px;' class='av-special-heading av-special-heading-h1  blockquote modern-quote modern-centered  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first  av-inherit-size '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >NHS Patient Charter<\/h1><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>We will:<\/p>\n<ul>\n<li>Justify the trust our patients have placed in us<\/li>\n<li>Listen to patients\u2019 views and learn from them<\/li>\n<li>Communicate with patients in a courteous, friendly, professional manner<\/li>\n<li>Provide patients with the standard of care that we would expect to receive ourselves<\/li>\n<li>Make sure that patients receive full information about our services, their treatment and its cost<\/li>\n<li>Provide advice and treatment outside normal surgery hours where necessary<\/li>\n<li>Stand by the promises we make<\/li>\n<li>Refer patients for further professional advice and treatment where appropriate<\/li>\n<li>Are committed to ensuring that we keep our professional skills and knowledge up-to-date<\/li>\n<li>At all times respect our patients\u2019 confidentiality<\/li>\n<li>Ensure that patients should have to wait no longer than 30 minutes to be seen<\/li>\n<li>Manage our appointments system so that treatment appointments are booked no more than 6 weeks ahead<\/li>\n<li>Deal with every telephone call promptly<\/li>\n<li>Deal with correspondence within five days of receipt<\/li>\n<li>Provide patients with a treatment plan and estimate of costs for each new course of treatment. No treatment will be undertaken without the patient\u2019s full and specific consent<\/li>\n<li>Make patients aware of our policy for collecting fees. Requests for payment will always be made courteously<\/li>\n<li>Make the practice policy for dealing with complaints known to patients. All complaints will be treated sympathetically and according to the agreed procedures.<\/li>\n<li>Provide the highest standards of infection control<\/li>\n<li>Provide any emergency treatment required during practice hours as soon as is reasonably practicable.<\/li>\n<li>Out of hours, contact number will be displayed at the entrance to the practice and recorded on the telephone answering machine. This information will be correct at all times.<\/li>\n<\/ul>\n<p>In return, we would like you to:<\/p>\n<ul>\n<li>Participate in your dental treatment, particularly any advice about prevention and diet that we have asked you to continue at home<\/li>\n<li>Arrive on time for your appointment. Please give the practice at least 24 hours notice if you are unable to keep your appointment. We may charge for missed appointments where we have not been notified OR (for NHS patients) If you miss an appointment on more than one occasion without letting us know, we may need to review future provision of treatment for you at the practice<\/li>\n<li>Treat our staff courteously; they will do their best to help meet your needs. Violent or abusive patients will not be seen at our practice.<\/li>\n<li>Return to the practice for routine recall appointments as requested by the dentist. Failure to contact the practice for a period exceeding 2 years will result in you being considered a new patient and you may not have access to routine or emergency appointments. Subject to individual practice availability.<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div>\n<div class=\"flex_column av_one_fifth  flex_column_div av-zero-column-padding   avia-builder-el-6  el_after_av_three_fifth  el_before_av_one_fifth  \" style='border-radius:0px; '><\/div>\n<div class=\"flex_column av_one_fifth  flex_column_div av-zero-column-padding first  avia-builder-el-7  el_after_av_one_fifth  el_before_av_three_fifth  column-top-margin\" style='border-radius:0px; '><\/div>\n<div class=\"flex_column av_three_fifth  flex_column_div av-zero-column-padding   avia-builder-el-8  el_after_av_one_fifth  el_before_av_one_fifth  column-top-margin\" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: left;\">We are regularly inspected by the Care Quality Commission. Details can obtained from:<\/p>\n<p>CQC National Customer Service Centre<br \/>\nCitygate<br \/>\nGallowgate<br \/>\nNewcastle upon Tyne<br \/>\nNE1 4PA<\/p>\n<p>or <a href=\"https:\/\/www.cqc.org.uk\/contact-us\/maps-directions\/contacting-our-newcastle-office\">click here<\/a> to visit their website.<\/p>\n<\/div><\/section><\/div>\n<div class=\"flex_column av_one_fifth  flex_column_div av-zero-column-padding   avia-builder-el-10  el_after_av_three_fifth  avia-builder-el-last  column-top-margin\" style='border-radius:0px; '><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4111","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-json\/wp\/v2\/pages\/4111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-json\/wp\/v2\/comments?post=4111"}],"version-history":[{"count":2,"href":"https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-json\/wp\/v2\/pages\/4111\/revisions"}],"predecessor-version":[{"id":5343,"href":"https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-json\/wp\/v2\/pages\/4111\/revisions\/5343"}],"wp:attachment":[{"href":"https:\/\/riverdalehealthcare.com\/indentalpractice\/wp-json\/wp\/v2\/media?parent=4111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}