26th MARCH 2020 – UPDATE

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The safety of our patients and our teams is of paramount importance to us. In the interests of all, we are following the advice from the Chief Dental Officer and stopping any face to face consultations or treatment. This means that any appointments already booked in the next three weeks are cancelled and we will contact you to re-arrange.

Although we have had to close our doors, Riverdale Healthcare will continue to give telephone advice when you need us. Please just telephone your practice in the normal way for details of this service.

Stay at home. Protect the NHS. Save lives.

Coronavirus Impact update

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25/3/2020

We will now see EMERGENCY PATIENTS ONLY

PLEASE DO NOT ATTEND THE PRACTICE IF YOU HAVE SYMPTOMS OF COVID-19. If you do you will be asked to leave immediately.

Further to the Prime Minister’s statement on Monday evening, the definition of a dental emergency will need to be much more restrictive. It would be unsafe to provide certain treatments unless we are given access to the appropriate equipment.

Postponing routine appointments
All routine appointments have been suspended in keeping with the current policy from our Professional Body (the BDA) and to respect social distancing in line with Government Policy.  This is for the safety of both our patients and our colleagues.

If you have a routine appointment booked you can expect to hear from us again shortly to postpone your appointment to a later date.

Please don’t worry, you will not miss out on any dental care that you need in the longer term.

Once we are able to get back to our normal operation we will be extending our opening hours to catch-up on postponed appointments although your treatment needs may require reassessment with a new examination, depending on the delay in resuming limited or normal services.

Please do contact the practice by phone if:
1. You require emergency treatment
2. You need advice or reassurance
3. You need a treatment completing such as a crown or denture fit – your original appointment will be cancelled – there may be circumstances where this treatment is provided IF we consider it would prevent a problem or the denture is essential for function.
4. Separate arrangements are being made on a case by case basis for Orthodontic patients and you will be contacted directly by the practice.

In hours emergencies
Please rest assured that whilst we are operating on reduced staffing levels, we are still available to provide emergency dental care. If you experience a problem, please call the practice and we will aim to see you for treatment on the same day if appropriate.
The treatment we are able to provide is governed by regulatory guidance and may be more limited than usual.

Out of hours emergencies
If you have a dental emergency and are unable to wait until our practice is open, please call NHS 111. This service is overstretched so please do so on an extreme emergency basis only.

Thank you for your patience and understanding. Please remember to check our website and social media pages for further updates.

Do stay safe and my very best wishes to you and your family in these difficult times.

Ian A Gordon BDS MFGDP
Managing Director Alpha Vitality Group
Riverdale Healthcare

Important Information

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Dear Patient

Covid 19 is affecting all our lives in a way we could not have contemplated even 2 weeks ago. I have delayed writing to you in relation to any change in arrangements at the Practice simply because things are changing daily and at times hourly.

As of today, Sunday 22 March ALL practices in the Riverdale Healthcare Group, including Alpha and  Vitality practices, Archway, Eston, Framwellgate, Pelaw and Hebburn are moving to see patients for Emergency treatment only.

PLEASE DO NOT ATTEND THE PRACTICE IF YOU HAVE OR HAVE SYMPTOMS OF COVID 19. If you do, you will be asked to leave immediately

NHS Commissioners, our regulator and the Chief Dental Officer still only advise a reduction in the number of patients we see and to not provide certain treatments. However our Professional body, the British Dental Association (BDA) backs the position we are adopting.

​I hope you can understand our decision as we support social distancing for our teams and our patients.

All appointments are now cancelled until further notice.

Please contact the practice if:-
1) You require emergency treatment
2) You need advice or reassurance
3) You need a treatment completing such as a crown or denture fit – your original appointment will be cancelled but we will try to accommodate completing your treatment by arrangement.
4) Separate arrangements are being made on a case by case basis for Orthodontic and Implant patients and you will be contacted directly by the practice.

Our senior dental team will be available to give telephone advice if your query cannot be managed by our reception team – you will be called back as soon as possible.

In the interests of safety, OUR DOOR WILL BE LOCKED – PLEASE RING THE PRACTICE FOR ADVICE OR AN APPOINTMENT

We are working to keep our team together and will do all we can continue your treatment when this situation is over.

In the meantime please follow Government advice on social distancing.

Do stay safe and my very best wishes to you and your family in these difficult times

Ian A Gordon BDS MFGDP
Managing Director Alpha Vitality Group
Riverdale Healthcare