Patient Advisor
Join Our Renowned State- Of- The- Art Private Dental Practice in Cambridge
Are you dedicated to delivering outstanding patient care? Do you excel in customer service and enjoy building connections with others? Devonshire House, a respected private specialist dental practice in the heart of Cambridge, is looking for a compassionate and professional Patient Advisor to join our team.
About Us: At Devonshire House, we’re dedicated to providing exceptional dental care in a comfortable and welcoming environment. Our practice is known for its high-quality, personalised approach, ensuring each patient receives the best possible experience. We strive to exceed expectations at every visit, offering comprehensive services that place patient satisfaction at the forefront.
Role Overview:
- Full time: 37hrs, covering Mon – Fri, 1 Saturday in 4.
- Part time: Mondays and Wednesdays 7.45am till 18.15pm, 19.50hrs + 1 Saturday in 4
As a Patient Advisor, you’ll be the welcoming face of Devonshire House, guiding patients through their journey with us. Your responsibilities will include:
- Greeting patients with warmth and professionalism
- Managing appointments and coordinating schedules
- Responding to inquiries by phone and email
- Providing information on our services and treatment options
- Assisting with patient registration and other administrative tasks
- Supporting patients with billing and insurance queries
- Collaborating with our dental team to enhance the patient experience
- Ensuring the reception area remains clean and organized
What We’re Looking For:
- Experience in a customer service or receptionist role, ideally within healthcare
- Strong communication and interpersonal skills
- Excellent organisational skills with great attention to detail
- Basic computer skills; experience with dental software is a plus (training available)
- Ability to multitask and work efficiently in a busy environment
- Empathy and a patient-focused mindset
- Fluent in English
What We Offer:
- Up to £12.00 per hour
Full time– Up to £23,088 per annum
Part time– Up to £10,056 per annum
- 6.6 weeks of annual leave (FTE)
- Provided uniform
- Supportive, team-oriented work environment
- Comprehensive training and ongoing development
- Employee discounts on dental treatments
- Match funding when raising funds for your chosen charities
- Refer a friend scheme to Riverdale Healthcare and receive £1000-£5000! (subject to T&Cs)
- Discounted Cycle offers
If you’re excited to make a difference in patients’ lives and excel within a supportive team, we’d love to hear from you! Join Devonshire House and become a valued part of a practice committed to excellence in dental care.
We look forward to welcoming you to our team!