Referrer Liaison – Devonshire House

Role: Referrer Liaison
Practice: Devonshire House
Position: Part Time – 30 Hours per week 09:30 – 14:30hrs (Mon – Fri)
Location: 2 Queen Edith’s Way, Cambridge, CB1 7PN
Salary:  £15ph ph – (£31,200 pro rata)

About the Role
As Referrer Liaison for Devonshire House, you will play a vital role in communicating with referring dental practices, encouraging them to make use of all our specialist services. You will be responsible for identifying and building relationships with new referring dentists. Your role will be pivotal in ensuring that all referring dentists and referred patients experience outstanding patient care.

Main purpose and responsibilities

  • Build strong relationships with new referring dental practices to encourage repeat business
  • Build on existing strong relationships with current referrers and their team members
  • Increase referral conversion rate
  • Understand payment options and discuss this confidently with a referring dentist.
  • Work collaboratively with our Marketing Manager to promote the practice and your services.
  • Manage all referrer communications.
  • Work within the wider team to ensure the best experience for the patient and referrer.
  • Support Treatment Co-ordination, dealing directly with patients, when required
  • Ensure all systems and processes are efficient and streamlined
  • Identify and implement process improvements that will maximise output and minimise costs.
  • Offer excellent administrative and record-keeping abilities.
  • Liaise with clinicians, patient advisors and management when necessary
  • Ability to work to KPIs understanding the commercial aspects of the role
  • Tenacious approach to securing patients for treatment

Benefits:

  • Development opportunities
  • Additional Leave For Long Service
  • Workplace Pension
  • Access to store discounts
  • Recruitment bonus (if you then introduce new team members to the Riverdale group) You may be eligible to claim from £1,000 – £5,000 T&C’s apply.

Requirements:

  • Work Independently as well as part of a team
  • Dental Treatment and Finance
  • Confident using Microsoft Office (inc Word, Excel & Teams)
  • Work to high standards
  • Written and verbal communication
  • 2 years experience in Dentistry (Desirable)

How to apply:
Submit your application today by submitting your CV and cover letter by using our ‘Apply for this position’ at the top of the page.

Reasonable Adjustments:
If you require any additional support or reasonable adjustments throughout the recruitment process, please contact the recruitment department at your earliest convenience at: recruitment@riverdalehealthcare.com

Devonshire House
Devonshire House was established in Cambridge in 1904. Having over a hundred years of experience in providing the highest quality dental care provided by our team of specialists supported by a highly experienced team. Every speciality is present at Devonshire House for in-house referrals – Orthodontics, Prosthodontics, Periodontics and Endodontics.

Over the years we have continually invested in the best equipment and technology, and continuing development of our people, to build a great team that helps us maintain our award-winning status and position among the leading dental practices in the country.

In addition to our 14-surgery specialist practice, we have an on-site, full-service, digital laboratory.