Practice Manager- Windmill Heaton/North Tyneside

We are looking for a Practice Manager to dual manage our popular Orthodontic dental practices, Windmill Heaton and Windmill North Tyneside. 
The successful candidate will enjoy this rare opportunity to manage the Windmill Orthodontics (Heaton and North Tyneside) which prides itself being one of the most digital and technology advance Practice in Britain. We have fully integrated referral patient management system which links to our website allowing Dentist’s and patients to follow their treatment and progress and treatments, see correspondence via our secure portal and allowing everybody to remain in contact and understand the progress of their treatment.
Our team of Orthodontic Specialists have undertaken extensive training and they are led by Professor Ross Hobson, previous Professor of Orthodontics at University of Centre of Lancashire and previously Consultant and Senior Lecturer and Head of Department at Newcastle Dental School. Ross insists on the best treatment feedback provided for all patients without any compromises. Please be re-assured that he insists that patients are the centre of everything we do.
About the role
  • Duel site
  • Competitive Salary- to be discussed at interview, dependent on experience
  • Full time
  • Monday to Friday
  • Start ASAP
Candidate must be based in the region and eligible to work in the UK.
  • Opportunities for development
  • Bonus Holiday Days
  • Workplace Pension
  • Recruitment bonus (if you then introduce new team members to the Riverdale Group) ranging from £500-£3500!
About us:
Riverdale Healthcare are an independent dental group with a passion for patient care and respect for the Dental Nurses and Dentists. We have continued investment in our teams with room for progression for our Dental Nurses. What excites us is being able to create a thriving and interesting working environment. With an unparalleled operational and clinical management team backed by a leading healthcare provider. Our team of Dental Nurses and receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Job role Requirements:
Ensure the efficient day-to-day management of the practices. Clinical experience is essential. Candidate must also have update to knowledge on UOAs.
The person needs to be able to demonstrate the following qualities:
  • Great Leadership
  • Reliable and trustworthy
  • Self-motivated
  • To have initiative
  • Representative of Riverdale Healthcare
  • Be able to work to deadlines
  • Time management
  • Remote management

Job Description 

  • To be responsible for the overseeing of the day to day running of the practice
  • Expectation to be the CQC registered manager
  • Reliable and trustworthy
  • To have initiative and be self-motivated
  • Be approachable at all times
  • Representative of the practice
  • Be able to work to deadlines
  • Provide support and training to other staff when required
  • Encourage, motivate and support staff
  • Create a friendly and professional working environment
  • Ensure that all inductions and training are up to date
  • Ensure that dentists and support staff personal folders are up to date with their current certification
  • Deal with disciplinary and grievance procedures
  • Keep and monitor staff records particularly with regard to sickness absence and annual leave
  • Running a Rota system
  • Hold regular practice meetings
  • Ensure practice administration is completed punctually and accurately
  • Ensure the completion of clinical data sheets in accordance with H&S and CQC
  • Submit wage and overtime data on the timescale given
  • Responsible for Practice Diary / Daily Housekeeping of appointment book
  • Financial responsibility including daily and weekly cashing up and banking
  • Recovery of bad debts
  • Collating invoice information
  • Collating information for Monthly schedule deductions
  • To follow the complaints procedure and acknowledge in the timescale stated
  • Deal with patient queries which cannot be dealt with by other team members following advice from central support office if required.
Ref: RD1150 Windmill