Patient Advisor

Join Our Renowned State- Of- The- Art Private Dental Practice in Cambridge

Are you dedicated to delivering outstanding patient care? Do you excel in customer service and enjoy building connections with others? Devonshire House, a respected private specialist dental practice in the heart of Cambridge, is looking for a compassionate and professional Patient Advisor to join our team.

About Us: At Devonshire House, we’re dedicated to providing exceptional dental care in a comfortable and welcoming environment. Our practice is known for its high-quality, personalised approach, ensuring each patient receives the best possible experience. We strive to exceed expectations at every visit, offering comprehensive services that place patient satisfaction at the forefront.

Role Overview:

• Full time: 37hrs, covering Mon – Fri, 1 Saturday in 4.
• Part time: Mondays and Wednesdays 7.45am till 18.15pm, 19.50hrs + 1 Saturday in 4

As a Patient Advisor, you’ll be the welcoming face of Devonshire House, guiding patients through their journey with us. Your responsibilities will include:

• Greeting patients with warmth and professionalism
• Managing appointments and coordinating schedules
• Responding to inquiries by phone and email
• Providing information on our services and treatment options
• Assisting with patient registration and other administrative tasks
• Supporting patients with billing and insurance queries
• Collaborating with our dental team to enhance the patient experience
• Ensuring the reception area remains clean and organized

What We’re Looking For:

• Experience in a customer service or receptionist role, ideally within healthcare
• Strong communication and interpersonal skills
• Excellent organisational skills with great attention to detail
• Basic computer skills; experience with dental software is a plus (training available)
• Ability to multitask and work efficiently in a busy environment
• Empathy and a patient-focused mindset
• Fluent in English

What We Offer:

• Up to £12.00 per hour

Full time– Up to £23,088 per annum

Part time– Up to £10,056 per annum

• 6.6 weeks of annual leave (FTE)
• Provided uniform
• Supportive, team-oriented work environment
• Comprehensive training and ongoing development
• Employee discounts on dental treatments
• Match funding when raising funds for your chosen charities
• Refer a friend scheme to Riverdale Healthcare and receive £1000-£5000! (subject to T&Cs)
• Discounted Cycle offers

If you’re excited to make a difference in patients’ lives and excel within a supportive team, we’d love to hear from you! Join Devonshire House and become a valued part of a practice committed to excellence in dental care.

We look forward to welcoming you to our team!