Customer Service Apprentice – Devonshire House Dental Practice

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Are you looking to kick-start your career in customer service? Do you have a passion for helping others and a desire to learn in a dynamic environment?

Devonshire House, is a prestigious private specialist dental practice located in Cambridge, is seeking a motivated and enthusiastic Customer Service Apprentice to join our team.

About Us: Devonshire House is dedicated to providing top-quality dental care with a focus on patient comfort and satisfaction. Our practice boasts a welcoming and supportive atmosphere where every team member plays a vital role in delivering exceptional service. Join us and embark on an exciting journey in the world of customer service within the dental industry.

Job Description: As a Customer Service Apprentice, you will have the opportunity to learn and grow while gaining valuable hands-on experience in a professional setting. Your responsibilities will include:

· Assisting with greeting and welcoming patients

· Learning to manage appointment bookings and schedules

· Providing basic information about our services and treatments

· Shadowing experienced staff to understand administrative tasks

· Assisting with maintaining a clean and organised reception area

· Answering phone calls and directing inquiries to the appropriate staff members

· Collaborating with the team to ensure a positive patient experience

· Participating in training sessions and workshops to enhance customer service skills

Requirements:

· GCSE’s in English & Maths Grade C or above (equivalent)

· Strong interpersonal and communication skills

· Eagerness to learn and grow in a customer service role

· Ability to work effectively as part of a team

· Basic computer skills and willingness to learn new software systems

· Genuine interest in the dental industry and commitment to delivering excellent patient care

· Professionalism and a positive attitude

· Fluent in English

Benefits:

· 6.6 Weeks Annual Leave

· Uniform provided

· Opportunity to gain valuable experience and kick-start your career

· Supportive and inclusive work environment

· Hands-on training and mentorship from experienced professionals

· Employee discounts on dental treatments

If you are a motivated individual with a passion for customer service and a desire to learn, Devonshire House is the perfect place to start your career journey. Join our team and become part of a dynamic environment where your contributions are valued and rewarded.

To apply, please submit your resume and a brief cover letter outlining why you are interested in the Customer Service Apprentice position at Devonshire House. We look forward to welcoming you to our team and supporting you as you embark on an exciting career path in customer service within the dental industry.

Patient Advisor – Devonshire House Dental Practice

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Are you passionate about delivering exceptional patient care? Are you a people person with excellent communication skills? Devonshire House, a renowned private specialist dental practice in the heart of Cambridge, is seeking a dedicated and personable Patient Advisor to join our team.

About Us:

Devonshire House is committed to providing high-quality dental care in a comfortable and welcoming environment. Our practice prides itself on delivering personalized care tailored to each patient’s needs. With a focus on patient satisfaction and comprehensive dental services, we strive to exceed expectations at every visit.

Job Description:

As a Patient Advisor, you will be the first point of contact for our patients, providing outstanding customer service and support throughout their journey with Devonshire House. Your responsibilities will include:

  • Greeting patients with warmth and professionalism
  • Managing appointment bookings and scheduling
  • Answering phone calls and responding to inquiries
  • Providing information about our services and treatment options
  • Handling patient registrations and administrative tasks
  • Assisting with billing and insurance queries
  • Collaborating with our dental team to ensure a seamless patient experience
  • Maintaining a clean and organized reception area

Requirements:

  • Previous experience in a customer service or receptionist role, preferably in a healthcare setting
  • Excellent communication and interpersonal skills
  • Strong organizational abilities with attention to detail
  • Proficiency in computer skills and knowledge of dental software (preferred but not required; training will be provided)
  • Ability to work efficiently in a fast-paced environment
  • Empathy and compassion for patients’ needs and concerns
  • Fluent in English

Benefits:

  • 6 Weeks Annual Leave
  • Uniform provided
  • Supportive and collaborative work environment
  • Comprehensive training and ongoing support
  • Employee discounts on dental treatments
  • Health insurance benefits

If you are enthusiastic about making a positive impact on patient’s lives and thrive in a dynamic team environment, we want to hear from you! Join Devonshire House and become part of a dedicated team committed to excellence in dental care.

To apply, please submit your resume and cover letter detailing your relevant experience and why you are passionate about joining our team. We look forward to welcoming the newest member of Devonshire House!

Dental CAD/CAM Technician

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As a CAD/CAM Dental Technician for Devonshire House, you will maintain and improve patients’ oral health by fabricating prostheses according to dentist prescriptions.

Responsible to: Lab Manager and Team Leader of the Digital Department

Salary: Excellent salary £35,000-£38,000 depending on experience

Full time or part time will be considered (salary Pro Rata for part time)

CAD/CAM technician duties:

  • Design everything from single crowns to full arch/all-on-x restorations to a high standard using 3Shape and/or Exocad
  • Nest and mill using dry/wet milling machines
  • 3D printing and post processing
  • Assist with same day restorations at our off-site lab in Cambridge
  • Assist with maintenance of machinery utilised by the Digital Department
  • Utilize and conserve supplies and equipment by completing supplies inventories

Qualifications required

  • BTEC National Diploma in Dental Technology Level 3 (or equivalent)
  • GDC registration/ability to gain GDC registration

Desired Skills:

  • The ideal candidate has excellent written and spoken English.
  • Implant knowledge
  • Staining and glazing techniques
  • CAM machinery maintenance
  • Use of sintering furnaces
  • Use of 3D printers

As a successful candidate you will be a good team player and eager to learn and adapt. You have a positive, professional attitude which allows you to build and develop relationships. You will be an expert at liaising with the dentists prior to constructing prostheses where any variation from the prescription is required.

You will have updated dental laboratory technician job knowledge and skills and be keen to participate in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.

You will thrive from enhancing the dental laboratory reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

About Devonshire House

Devonshire House Dental Laboratory is a full-service lab working closely with dentists throughout the UK, particularly with our Dental Practice in Cambridge for which we provide several additional services. We are a positive team with genuine enthusiasm for dentistry. Our custom-built, state-of-the-art laboratory is based in Babraham, Cambridge.

Benefits

  • Free/reduced cost dental care after 12 months
  • Annual CPD and GDC registration paid for
  • Uniform provided
  • Learning opportunities
  • On-site parking